Your rulebook, applied to every message that leaves.

Consent state is stored per contact, with the date and the source of the consent. A contact without recorded consent is never sent to, and an unsubscribe stops all further sends immediately. The record is exportable, because the practice is the one who has to produce it.

Several states impose standards tighter than CAN-SPAM on subject lines, sender identity and their own private rights of action. StarRep resolves the contact’s state and applies the stricter of the two regimes.

Email is the only channel StarRep sends on, so this rule governs every request that leaves. The sending identity must match the practice, the subject line may not misstate the contents, the footer carries the practice’s postal address, and unsubscribes are processed on receipt rather than within the statutory ten days.

A consent that was valid when the contact was uploaded may not be valid at send time. The check runs immediately before each individual message leaves, and a failed check is logged with a reason rather than silently skipped.

The rule prohibits buying positive reviews, suppressing negative ones and insider reviews without disclosure. StarRep has no suppression mechanism to misuse, asks the whole list rather than a chosen part of it, and blocks any incentive language in a request template.

When a review is reposted to social, StarRep checks whether the endorser has a material connection to the practice and inserts the required disclosure. Where a quote is used in a general advertisement, the typicality question is flagged for the practice to answer.

There is no survey step in front of the review link, no sentiment prediction on the ask list, and no mechanism anywhere in the product to hide, delay or petition against a review because of its rating.

Requirements differ by state in wording, placement and what counts as assistance. The list is maintained centrally and applied for the state the practice operates in, so a change in the law is not a change the practice has to notice.

A client who writes “he got me 5.9%” has put a rate in your advertisement the moment you repost it. StarRep flags the triggering term and either adds the required disclosures or blocks the repost.

Reposted praise can carry demographic language the practice would never write itself. The check runs on the review text and on any caption added to it, and the required equal-housing identification is applied to the post.

Testimonials in retail communications carry disclosure obligations and the communication itself must be retained. StarRep applies the disclosures and keeps the record in a form the firm can produce.

Bar rules vary sharply on client testimonials, past-results language and whether an advertisement must be labelled as such. The rule pack for the practice’s jurisdiction is applied before a repost goes out.

The identifier, its format and its placement differ by state and by licence type. StarRep composes the footer from the practice’s licence record and blocks the post if a required identifier is missing.