How it works – starrep.io

How it works

Ask. Answer. Repost. Nothing published unchecked.

Four moving parts, one rulebook. Your Google Business Profile connects once, everyone on your list gets asked on a cadence, replies are drafted within minutes for you to approve, and nothing reaches an audience until it has been cleared against the rules your practice answers to.

Connect your Google Business Profile.

One OAuth grant, read and reply scope. Multi-location practices connect every location under the same profile. Google is the only review source StarRep touches.

Bayview Lending

Google Business Profile · 3 locations

CONNECTED

connected · 2026-02-04 09:12:41 UTC

Everyone on the list gets asked.

Not the happy ones. Not the ones you predict will be kind. Everyone, on the same cadence, with the same wording — and then a single reminder to the people who opened and didn’t act.

day 0 Email

day 7 Opened, no action

Consent state is checked before each send.

No incentive is offered, no rating is predicted, and no one is left off the list.

A review arrives, and a reply is drafted within minutes.

The draft is checked against your advertising rules before it reaches you. You approve it, edit it, or write your own. Nothing publishes on its own — at any rating.

Dana W.

“Closing took six weeks longer than I was told and I had to chase the updates myself.”

DRAFTED REPLY

Dana, thank you for saying this plainly. Six weeks past the estimate is not the experience we intend, and the chasing should have been ours to do. I would like to go through the file with you — my office will reach out today.

cleared · 11:04:22

A person approves every reply before it posts.

Reposting is cleared before it goes out.

A five-star review is an advertisement the moment you post it. StarRep runs the repost through your practice’s advertising rules, adds the identifiers your licence requires, and records which rule it was checked against.

Reposting requires a SocialTrend subscription, connected to StarRep. Without it, the first three steps work exactly as described and reposting is unavailable.

Instagram · single image

✓ CLEARED

★★★★★

“Ray walked us through every number twice and never once made us feel slow.” — M. Alvarez, Oakland

Bayview Lending · NMLS 1184402 · Equal Housing Opportunity. Individual results vary. Not a commitment to lend.

checked · 16 CFR 255 · 12 CFR 1026.24(d) · 42 USC 3604(c)

Detection

New reviews are caught on arrival, not on a schedule.

StarRep listens for the review event rather than polling your profile every few hours. That is the whole reason the median response time is eleven minutes and not most of a day — the clock starts when the review lands, not when the next sweep runs.

What it doesn't do

It will not remove a bad review, and it will not stop one from being written. Anyone selling you that is selling you an FTC problem.

It will not write a review. Every review on your profile was written by the person who left it.

It will not offer anything of value in exchange for one — no discount, no gift card, no entry into a drawing.

Ask everyone. Answer fast. Stay inside the rules.

14 days free. No card.

Ask everyone. Answer fast. Stay inside the rules.

14 days free. No card.